Advanced Cabin Crew Training Program

What will you learn from us:

• 1. Detailed knowledge of safety
• 2. Dangerous goods and aviation security protocol
• 3. Detailed knowledge of First Aid
• 4. Service Excellence
• 5. Customer relationship management
• 6. Interview skills
• 7. Personality development
• 8. Emotional Intelligence
• 9. Effective communication skills
• 10. Grooming
• 11. Wine pairing
• 12. Galley management
• 13. Announcements
• 14. Documentation
• 15. Leadership skills
• 16. Basic training for premium service of business class.

• Detailed knowledge of safety

  We will cover (Based on Airbus family aircraft)

  • 1. Emergency Routines
  • 2. Safety Demonstrations
  • 3. Basic knowledge of Safety Equipment
  • 4. Chain of Command
  • 5. Legal Documents
  • 6. Types of Cabin Crew Training
  • 7. Turbulence
  • 8. Cabin Crew Briefing
  • 9. Stages of Flight
  • 10. Pilot Incapacitation
  • 11. Door Operation & controls
  • 12. Emergency Exits
  • 13. Door Slide/Rafts
  • 14. Cabin Intercommunications
  • 15. Cockpit Sliding Windows
  • 16. Survival Kit
  • 17. General Aircraft
  • 18. Miscellaneous Operating Procedures
• Aviation Security Protocol
  • 1. Crew Baggage Security
  • 2. Aircraft Security Search
  • 3. Smoking
  • 4. Unruly Passengers
• Detailed knowledge of First Aid
  • 1. What is First Aid
  • 2. Principles of First Aid
  • 3. Normal Pulse and Breathing
  • 4. What are Minor Inflight Emergencies
  • 5. Emergency Resuscitation
  • 6. What is Automated Emergency Defibrillator
• Grooming

  Grooming skills is required in the aviation, hospitality, tourism and customer service industries. Topics covered are,

  • 1. Skin and Hair Care
  • 2. Formal & Semi-formal attires
  • 3. Basic Grooming Practices
  • 4. Dental Care
  • 5. Professional Make-up Techniques
  • 6. Personal Hygiene
• Customer relationship management

  This is a vital course where trainees will be trained on customer handling skills.

  • 1. Service Recovery Training
  • 2. Calming Angry Passenger
• Interview skills

  You will be prepared to answer all the questions that can be put to you in the interviews

  • 1. Impromptu Speaking
  • 2. Mock Interviews
  • 3. Group Discussions
  • 4. Positive Body
  • 5. Written test prepration
  • 6. We will share knowledge for preparing the perfect resume and covering letters.
• Personality development

  The course instills in trainees great confidence and make them a true leaders.

  This course familiarizes the students with,

  • 1. Positive Attitude
  • 2. Anger Management
  • 3. Empathy
  • 4. Perception
  • 5. Social Etiquette
  • 6. Motivation
  • 7. Interpersonal Skills
  • 8. Stress Management
  • 9. The importance of TEAM is discussed along with team-building activities.
  • 10. Teamwork Skills
• Effective communication skills

  This course is designed to help each student communicate effectively in the English language.

  • 1. Basic grammar knowledge
  • 2. Vocabulary
  • 3. Interactive activities
  • 4. Public Speaking
  • 5. Organizing Thoughts
  • 6. Presentation Skills
  • 7. Various details related to verbal communication.
  • 8. Accent Neutralization
  • 9. Cross Culture Communication
• Announcements

  Trainees will learn techniques to make immaculate public announcements. Each trainee will further be ranked on the basis of the announcements they make on the day of assessment.

  • 1. Tone
  • 2. Rhythm
  • 3. Punctuation
  • 4. Articulation
  • 5. Pitch
  • 6. Volume
  • 7. Pace
  • 8. Points to Remember
• Leadership skills
  • 1. Leadership Qualities
  • 2. Assertiveness
  • 3. Handling peer pressure
  • 4. Handling Team
  • 5. Decision Making, negotiation
  • 6. Initiative Taking
  • 7. Selling skills
  • 8. Out of the box thinking.
  • 9. Feedback
  • 10. Handling Conflict
  • 11. Useful Phrases and Vocabulary
  • 12. Business Writing
  • 13. Coaching
• Emotional Intelligence
  • 1. Enhance Emotional Literacy
  • 2. Recognize Patterns
  • 3. Navigate Emotions
  • 4. Increase Empathy
  • 5. Personal Action Plan
  • 6. Emotional Checkout
  • 7. Behavioral Profile
• Service Excellence

  You will be prepared to answer all the questions that can be put to you in the interviews

  • 1. Airline Codes
  • 2. Country Code
  • 3. Airline Terminology
  • 4. International Alphabet
  • 5. 24 Hour Clock
  • 6. Universal Time Coordination
  • 7. Service Delivery
  • 8. Touch Points
  • 9. Scenarios
• Basic training for premium service of business class
  • 1. Premium Tea Selection
  • 2. Cheese
  • 3. Mezze
  • 4. Cocktail
  • 5. Menu Dialogue
• Documentation
  • 1. Document Handling Procedures
  • 2. Important Flight Documents
• Wine pairing
  • 1. Types of Wine
  • 2. Wine Regions
  • 3. Food Pairing
  • 4. Service
  • 5. Serving Temperature
• Galley management
  • 1. Functions in Galley
  • 2. Galley Equipment
  • 3. Hot Beverage Preparation
  • 4. Cart Loading
  • 5. Meal Heating